Privacy policy

Last updated: August 11, 2026

NatshootShop.co.za operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). NatshootShop.co.za is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, transaction details, form of payment, and payment confirmation.
  • Account information including your username, password, security questions, preferences, login history, saved addresses, and order history.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in customer support inquiries.
  • Technical and Usage Data including information about your device, browser type, network connection, your IP address, cookies, pages visited, and how and when you navigate the Services.
  • Marketing preferences including your email opt-in/out status (e.g., if you subscribe to our newsletters via Klaviyo or Shopify).

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, or communicate with us;
  • Automatically through the Services including from your device when you visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

3. How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. To perform our contract with you, process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, and create a customized shopping experience.
  • Marketing and Advertising. To send marketing, advertising, and promotional communications, and to show you online advertisements based on your activity on the Services.
  • Security and Fraud Prevention. To authenticate your account, provide a secure payment experience, and detect or investigate fraudulent or illegal activity.
  • Communicating with You. To provide customer support and maintain our business relationship with you.
  • Legal Reasons. To comply with applicable law, respond to valid legal processes, and enforce our terms or policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, data analytics, shipping).
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you direct or consent to our disclosure of certain information to third parties.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, to comply with legal obligations, or to protect our rights.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

6. Cookies

We use cookies and similar tracking technologies to power our Services, remember your preferences, and analyze website traffic. By using our website, you consent to the use of these cookies as managed by Shopify's infrastructure.

7. Third Party Websites and Links

The Services may provide links to platforms operated by third parties. If you follow these links, you should review their privacy policies. We are not responsible for the privacy or security of such sites.

8. Cross-Border Transfer of Information

Your personal information may be transferred to and stored on servers located outside South Africa, including by our platform provider Shopify Inc. (Canada/USA). We ensure that any such transfers comply with Section 72 of POPIA and that adequate data protection measures are in place.

9. Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority. If you believe a child has provided us with personal information, please contact us to request its deletion.

10. Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee "perfect security." How long we retain your personal information depends on different factors. In line with the South African Companies Act and tax regulations, we generally retain financial and transaction records for a period of 7 years. Other data is retained as long as necessary to maintain your account, provide Services, or resolve disputes.

11. Your Rights and Choices

Depending on where you live, you may have rights relating to your personal information:

  • Right to Access / Know. Request access to personal information we hold about you.
  • Right to Delete. Request that we delete personal information we maintain about you.
  • Right to Correct. Request that we correct inaccurate personal information.
  • Right of Portability. Receive a copy of your personal information to transfer to a third party.
  • Managing Communication Preferences. Opt out of promotional emails using the unsubscribe link.
  • Lodge a Complaint. Lodge a complaint with the Information Regulator of South Africa at www.inforeg.org.za.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

13. Contact & Information Officer

In accordance with POPIA, NatshootShop.co.za has a designated Information Officer responsible for overseeing questions in relation to this Privacy Policy. If you have complaints or questions about how we process your personal information, please contact us at:

  • Email: sales@natshootshop.co.za
  • Address: 59 Mackenzie Street, Brooklyn, Pretoria, 0181, South Africa