RETURNS & EXCHANGES

At NatshootShop.co.za, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy, we are here to help guide you through our returns process.

1. Standard Returns

You may return unused products within 7 days of delivery. To be eligible for a return, please ensure that:

  • The items are unused and in the exact condition that you received them.
  • The items must be returned in their original condition and packaging.
  • You are able to provide the original receipt or proof of purchase.

2. Non-Returnable Items

For safety, hygiene, and logistical reasons, certain types of items cannot be returned. These include:

  • Custom items.
  • Perishable goods.

3. How to Initiate a Return

To start a return or exchange, please follow these steps:

  1. Contact Us: Email us at Sales@natshootshop.co.za within 7 days of receiving your delivery. Please include your order number and the reason for the return.
  2. Pack the Item: Once our team approves your return request, securely pack the item(s) in the original packaging.
  3. Ship it Back: Send the item to the address provided by our support team. Please note that return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect.

4. Refunds

Once we receive your item, our team will inspect it and notify you of the status of your refund. If your return is approved:

  • Refunds are processed within 7–14 days upon inspection of the returned goods.
  • The refund will be applied to your original method of payment (please allow additional time for your bank or credit card company to process and post the refund).

5. Exchanges

If you need to exchange an item for a different variation or product, the fastest way to ensure you get what you want is to return the original item following the steps above. Once the return is accepted, you can make a separate purchase for the new item. Alternatively, you can contact our sales team to discuss a direct exchange.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at Sales@natshootshop.co.za with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible.