FAQs
THE TECHNICAL STANDARDS
INVENTORY & CURATION
Why is your product selection so specific?
We do not believe in the "endless aisle" model. Every piece of apparel on this site is an intentional collaboration, engineered to meet the punishing demands of the South African climate. If an item is here, it is because it is necessary.
Are these standard Jonsson Workwear garments?
No. While built on Jonsson’s legendary, industrial-grade durability foundation, these pieces are custom-vetted and co-branded specifically for the hunting and sport shooting community—featuring field-relevant colourways and specialised positioning.
SIZING & FIT
How do your custom field garments fit?
Our gear is built for hard, active movement in the thorn-bushveld. Most items feature a relaxed, traditional cut to allow for full range of motion while mounting a rifle or tracking game. We recommend ordering your true size, or consulting our precise millimeter sizing chart before checkout.
LOGISTICS & DELIVERY
What are your shipping timelines within South Africa?
We dispatch all central warehouse orders via reliable courier networks directly to your door. Main center deliveries (Johannesburg, Pretoria, Cape Town, Durban) typically arrive within 2 to 3 business days. Regional and outlying farm addresses may take up to 5 business days.
Can I collect my order from the NHSA administrative offices?
To ensure speed and precision, all retail orders are fulfilled directly through our centralised logistics center via secure courier shipment. Counter collection is currently unavailable.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
RETURNS & EXCHANGES
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.